Help centre
How can we help?
Practical answers about your internet, Wi-Fi, mobile, cloud phone and bills. Signed-in customers get extra guides for their own services in the portal.
Troubleshooting
Four quick checks that fix most drop-outs, and what to do if they do not.
internetnbnfaultdrop-out
Wi-Fi and routers
Where to put your router, what slows Wi-Fi down, and when a mesh system is worth it.
wifiroutermeshspeed
Mobile and eSIM
What an eSIM is, which phones support it, and how to activate yours.
esimmobilesim
Still stuck? Sign in to raise a support ticket, or call 1800 10 10 50.